FAQ

FAQ

Here are some of our frequently asked questions.

1) Where is Nyota Jewellery based?

We are located in Dar-es-Salaam, Tanzania. 

2) How long does it take to process my order? 

Once you have paid for your order, it takes 1 working day (Monday to Friday) to process your order. We need to get your product from our workshop and warehouse in order to begin processing your order. After we have processed your order, we will ship it to you. When your order is being processed, you will receive an email. 

3) Do you send tracking information?

Yes we send tracking information for all orders shipped by us. 

4) How long does shipping take?

It depends on where you are located but most of our customers receive their orders within 5-10 working days. 

5) Do I need to pay customs for my order?

This depends on the laws in your country. We will send your order tracked to ensure it arrives safely in your country. 

6) What payments do you accept?

We currently accept American Express, Visa and MasterCard. 

7) Do you offer free shipping?

We offer free shipping for a lot of our products.